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Delivery Information

Please be advised that due to the current COVID-19 situation, there might be slight delays with dispatch and deliveries.

The Dreamy Elephant Company delivers to all of the UK, the Channel Islands and the Isle of Man.  

Most orders are shipped with Royal Mail, however we reserve the right to use other couriers from time to time. You will find the name of your courier company in the dispatch notification email, together with your order's tracking number, if applicable. The tracking number may show as 'invalid' until the next working day. If the phone number is provided at checkout, you may receive a text notification from the courier company.

Orders are DISPATCHED Monday to Friday and DELIVERED Monday to Saturday. Please be aware that we are not able to dispatch or deliver on public holidays.

Postage & Packaging rates:

Free UK shipping for standard delivery times (3-5 working days). 

For Express Delivery UK option (1-3 working days) the charge will be £4.99

For Next Day UK delivery option (ordered before 1pm) the charge will be £7.99.

There is an additional charge of £2 for tracking of Standard and Express delivery options.

DELIVERY TIMINGS:

We are currently dispatching orders within 1-2 working days. Daily cut off time: 2:00PM.

Standard delivery UK - 3-5 working days from dispatch.

Express delivery UK - 1-3 working days from dispatch. Delivery may take 2-4 days for non-mainland UK, Northern Ireland and the Scottish Highlands.

Next Day UK deliveries placed on a Friday will arrive on the Monday.

Delivery timings are not guaranteed and may take longer during peak times.